Privacy Policy

Effective Date: 01/08/2025
Last Updated: 01/08/2025

Data Controller

Marco Pisano
Via Panoramica Vesuvio 101, Terzigno 80040, Italy
Email: info@kinesys.it
Phone: +39 366 231 8402

Information We Collect

We may collect the following types of data:

Contact & Business Data: Name, email, phone number, company details, project requirements
Website Data: IP address, browser information, cookies, page visits
Service Data: Information shared during consultations and PSA implementations

Legal Basis for Processing

We process your data based on:

Contract Performance: Delivering PSA consulting services
Legitimate Interest: Business communication and service improvement (balanced with your rights)
Consent: Marketing communications (where required)
Legal Compliance: Record keeping and regulatory obligations

How We Use Your Data

We use your data to:

Deliver Halo PSA, Autotask, and other PSA consulting services
Communicate about projects and provide support
Share relevant industry updates (with your consent)
Improve our services and website
Comply with legal obligations

Data Sharing

We share data only in the following cases:

Service Providers: Hosting, email services, payment processing (under strict contracts)
Legal Requirements: When required by EU law or regulation
Business Transfers: In case of merger or acquisition (with safeguards)

We do not sell your personal data to third parties.

International Transfers

Your data may be processed outside the EU only when appropriate safeguards are in place, such as adequacy decisions or Standard Contractual Clauses.

Data Retention

We retain your data only as long as necessary:

Contact data: 5 years after last contact
Project data: Duration of the relationship plus 5 years
Website analytics: 26 months (anonymized where possible)
Legal documents: As required by law

Your GDPR Rights

You have the right to:

Access your personal data
Rectify inaccurate information
Request erasure (right to be forgotten)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time

To exercise these rights, contact us at info@kinesys.it.

Cookies

We use:

Essential cookies for website functionality
Analytics cookies to improve our services

You can manage cookie preferences in your browser settings.

Data Security

We implement appropriate technical and organizational measures, including encryption, access controls, and regular security assessments, to protect your data.

Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.

Contact Us

For any questions about privacy or to exercise your rights:

Email: info@kinesys.it
Phone: +39 366 231 8402
Address: Via Panoramica Vesuvio 101, Terzigno 80040, Italy

This policy complies with GDPR and applicable EU privacy laws.